![]() ![]() “It is essentially going to be an infrastructure package for Western Sydney, a long overdue infrastructure package for Western Sydney, that does also involve an airport,” Abbott told reporters in Canberra. He was voted in on a ticket pledging he would be an “infrastructure prime minister”, targeting infrastructure projects to revive economic growth that sagged as Australia’s mining investment boom faded since 2012. No wheelchair assistance would be provided.A second airport for Sydney was first proposed over 50 years ago, but became mired in political debate before Abbott promised to build one in last year’s victorious election campaign. After I agreed to this flight, the terminal counter informed me I would have to go to a different terminal and would need to take the terminal shuttle train. They worked out arrangements to get us on a flight to Seoul and then to Tokyo, but we had to take it quickly. They continued looking for a flight to Japan. I informed the counter this was unacceptable considering, I attempted to change the flight both yesterday and at the terminal counter this morning. At 9:15 my travel party was told at the terminal counter there were no flights for us until July 4th or July 5th. I requested wheelchair services to bring us back to the terminal counters. We were informed to go downstairs to make alternative travel bookings. Around 8:45 a.m., several passenger names were called including my party, to inform us they were no longer holding the plane in Toronto. We checked our bags and headed up to the gate. I then requested wheelchair assistance to get my 75-year-old mother and begin checking in our baggage. They even made a phone call to provide me with assurance. Around 7:10, a rep informed me they would hold the connecting plane in Toronto. I arrived at JFK Airport prior to 7:00 a.m. Unfortunately, your service was not open at 12:40 a.m. When I attempted to click on "CHANGE MY FLIGHT", your online platform showed a pop-up window that stated I needed to reach out to an Air Canada representative. I attempted to change flights using the link provided. ![]() ![]() ![]() I received an email notifying me of a flight delay to Toronto at 12:39 a.m. (There were no available seats on any flight to Tokoyo on July 2 or July 3rd from Toronto.) The representative assured me there would be alternative flights out of JFK, taking alternative routes. I expressed my concern about flying into Toronto and missing my connecting flight due to flight delays. The rep assured me if there was a flight delay or cancelation, I would receive an email and be able to change my flight online. Now back to the primary issue, I raised concerns with the new representative about the flight delays and cancelations occurring within the week prior to our trip. The issue was resolved by updating my parties' tickets with the correct Aeroplan numbers. Apparently, my ticket was assigned the wrong Aeroplan number by your own negligence. I started the conversation with the representative by explaining that there was an issue with my Aeroplan account info and the last representative hung up on me. I called Air Canada via telephone a second time and received a callback at 11:06. The representative disconnected the call without further assistance. The representative told me the information I provided was incorrect. I used the account number, provided on my ticket. After a two-hour hold time, A representative called me back and asked me to confirm my Aeroplan account info. On July 1, 2023, I reached out to Air Canada via telephone. ![]()
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